SUPPORT

Please contact us if you require any technical or installation support.

Go on, give us a shout, we won’t bite; our specialists will be more than happy to help you resolve any issues or doubts you may have

What’s more, if you’re an existing customer, you’re eligible for FREE technical support please call 0870 8251234

The SS24 Backup Manager is loaded onto the device you want to backup. You define what you wish to backup and set this to a schedule. Your information is encrypted and then sent to our secure data centres miles apart.

Extremely – before it leaves your internet connection it is compressed and encrypted then transported in an encrypted tunnel.  Only after your data has been encrypted is it sent to our data centres, which boasts high levels of security ranging from 24 hour CCTV and multiple access levels.  The encryption level is stronger than most banking transactions and can only be decrypted by your private key.

Your data is compressed, so you may have 5GB of data (Depending on what this data is) it can compress down to less than half. We’ll know what you need once you have tried our data backup solution free for 30 days

On your first backup, Securestor24 will backup all you data. On subsequent backups only the changes will be backed up. So a fast internet connection is not required. If you feel you have too much data to backup over the internet – we provide a service to backup your data onto removable storage and place it directly onto our storage servers. On your next scheduled backup only the changes will be sent over the internet. 

You can backup as many times a day as you like, at no extra cost - we encourage backing up your data at least twice a day. At mid day and after working hours, this provides good business continuity in the event of a disaster.

Yes SS24 can backup most e-mail systems and databases, please call 08708251234 for details, alternatively why not email support@securestor24.com where our technical support team will be more than happy to help.

There are multiple ways to restore a file. Primarily by logging into your account on the SS24 secure website, you can choose individual files, folders or all your data to restore. If you are a ‘Business’ or ‘Enterprise’ customer we can provide your data on removable storage or contact us to enquire about or professional restore service.

SS24 offers excellent value for money, reliability and support. As a securestor24 customer you are eligible for discounted I.T services and other exclusive offers. Contact us today on 08708251234 and we will guarantee to beat any like for like quotation.

For many reasons, primarily, the total cost of protecting your business data is far less than traditional methods, when you take into consideration all the factors such as storage, management and recovery.

Securestor24 is fully automated and there is no need to manage your backup media.

Yes, SecureStor24 will run on most platforms including Apple computers, Linux, UNIX, Sun and Novell.  Please feel free to contact Securestor24 should you need any assistance regarding platform compatibility.

Yes you could use our SOHO products, however if you do not have frequently changing data then CD/DVD’s should be sufficient.

No doubt you’re concerned about cost implications etc, is it really worth t he risk can you afford not to backup your data offsite.

Please contact us on 08708251234 or e-mail us on support@securestor24.com and our customer service department will be more than happy to help you.

It is recommended to backup your data on a frequent basis. One day’s work may well cost you more than one month’s SecureStor24 fee? You may also overwrite your backup file – SecureStor24 allows you to retain your previous versions (Default of a week) so you can go back in time if need be.